Magento changeforgotten empty page

Turns out there is a slight undocumented change in the latest PATCH SUPEE-6788 which caused problems for almost all of our Magento clients: the password reset link that got mailed to customers directed them to a page with no form to actually reset the password.

Turns out a change was made to customer.xml which causes this if you have copied over customer.xml to your own store views. customer_account_resetpassword was renamed to customer_account_changeforgotten and the block type was also changed.

The exact changed are outlined here:



  1. Thanks for pointing that out, I was having the same problem after the update – worked perfectly.

  2. Thanks Alot for this solution. This is the one and only solution that worked on my site. Thank You again

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